Before you ask
Questions we hear a lot
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Frequently asked
The practical stuff
We hold Hall of Fame status in Hard Rock's membership program, earned over nearly thirty years of stays. Bookings made through our membership carry 20–30% savings and resort credits that direct bookings don't.
No catch. You pay the resort's discounted rate; the membership benefits cover the difference. We do this because we love these resorts and the people we've met through them.
Hard Rock all-inclusive properties in Cancun, Riviera Maya, Puerto Vallarta, Los Cabos, and Punta Cana — with Jamaica coming soon.
You pay 20% of the actual charge. If the service or excursion is $100, you pay $20 and use $80 in resort credits.
